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If your 45gs account gets locked, first check the reason. There are typically three main reasons for account locks - multiple incorrect password attempts, failed security verification, or detected suspicious activity. If you enter the wrong password five times, 45gs automatically locks the account for 15 minutes for security. In this case, no action needed, just try again after 15 minutes with the correct password. If you forgot your password, click the Forgot Password link and reset via email or SMS. After setting a new password, your account will unlock. If locked due to incomplete KYC verification, contact 45gs support to submit required documents - ID, proof of address, and selfie. Once documents are verified, your account will unlock within 24 hours. If locked for security reasons such as login from unusual location or suspicious transactions, immediately contact 45gs customer support at [email protected] or +880 1800-456789. After verifying your identity, the support team will review and unlock your account. To avoid future locks, enable two-factor authentication on 45gs and use a strong password.

Before closing or deleting your 45gs account, you should know your options. If you need a temporary break, permanent deletion isn't necessary. 45gs offers three options - cool-off period, self-exclusion, and permanent account closure. A cool-off period is a temporary suspension from 24 hours to 30 days where you can't log in but your account stays active. To set it, go to My Account > Responsible Gaming > Cool-off Period and select the duration. Self-exclusion is for longer periods - 6 months, 1 year, or permanent. This option is part of responsible gaming for those with gambling concerns. Once self-exclusion is set, you cannot access 45gs before the set time and it cannot be reversed. If you truly want to permanently delete your account, first complete all pending bets and bonuses. Then withdraw all balances as funds cannot be recovered after deletion. Next, email 45gs support at [email protected] from your registered email and state you want to delete your account with reasons. The support team will verify your identity and request final confirmation. After confirmation, your 45gs account will be permanently deleted within 7 business days and all personal data will be erased. Remember, after deletion you cannot create a new account with the same email or phone number.